Managed Service Provider (MSP)
What are MSP managed services?
It is the
monitoring, administration y management
of IT Network Infrastructures, based on processes, people and tools, meeting committed service levels.
At Panamproject we offer this service, managing LAN, Wi-Fi, WAN, and SD-WAN networks for SMEs and large companies in the corporate sector that require management and monitoring of their IT infrastructure.
Our Strengths
- Management team with extensive experience in managed services.
- We have an operating NOC and CenturyLink infrastructure installed on-site (FO Access).
- Service oriented towards quality and compliance with service levels.
- Service aligned with industry best practices (ITIL, ISO 20000, SCRUM, PROJECT MANAGEMENT).
- Using developments and automation to improve service efficiency.
Success stories
Service Desk 1.5
Service Desk 1.5
Service Desk Level 1.5 for monitoring and managing incidents and requests over the WAN of more than 800 corporate clients.
NOC WiFi
NOC WiFi
LAN/WIFI network management for corporate clients.
Team of dedicated engineers
Team of dedicated engineers
Engineering team dedicated to managing incidents and requests for critical customers.